Refund policy

Thank you for shopping at UpTown Dress Boutique! We hope you are happy with your purchase.  However, if you are not completely satisfied with your purpose, you may return it to us for a store credit or exchange.  We don't offer refunds for any of our items.  Please see below for more information on our return policy. 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@uptowndresslg.com. Please note that returns will need to be sent to the following address: 35 Cowan Ridge, Covington, Georgia 30016

If your return is accepted, you are responsible for the cost and risk of returning the goods to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@uptowndresslg.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like the following:

  • Lingerie
  • Accessories
  • Bodysuits
  • Intimates
  • Custom products (such as special orders or personalized items),
  • Personal care goods (such as beauty products).

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
Sale items are FINAL SALE and cannot be returned.  There are no cancellations on items already ordered.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uptowndress@gmail.com.